DEK Education & Consulting - Courses - Writing Effective and Efficient Emails - Formatting, Wording, Outlook Tools, Email Etiquette




	Email is a wonderful communication tool when used correctly. However, all too often emails are poorly written, ramble on, never make a point and sometimes offend the reader. This course explores topics like Emails – Good for????? Creating the appropriate format for your email Word choice, tone, styles Outlook tools for emails Readability counts Get In and Get out - Making your point Replies Email etiquette Class Format Prior to the session, participants will be asked to share with the instructor emails they have seen or received (or written) which they consider poorly written. These will be used anonymously for analysis and discussion. Students will also provide an example of a well-written and formatted email. This class is highly interactive and will require students to create sample emails as individuals and groups. Class size can accommodate up to 20 students. This is a 2-day class with the first day centered around discussion and analysis. The second day (usually with days or a week in between) allows time for each student to practice their newly acquired skills and present and analyze their progress and that of others.